Support Packages
Retail Therapy POS Support Team takes pride in our client ongoing support needs. Our proactive and preventative maintenance packages are not just cost effective they prevent common POS issues from occurring.
For clients looking for dedicated support, were now offering ongoing support packages to provide businesses and their teams with more assistance with Retail Therapy POS software.
Over the years Retail Therapy Technicians, Software Engineers and Support team have come together to create hardware and software support packages, customised to your business needs. You will be truly impressed with in-depth knowledge our team brings to the table supporting your business.
Response Time
Email Support is what everyone is currently used to. While our response times are generally pretty quick now, many organizations would like a blocked-in response time. Moving to a higher support page will decrease the guaranteed response time.
Training Session Training sessions are designed to help get your team up to speed with Retail Therapy POS software. These training sessions last for one to two hours. This is an excellent way to get your team going fast, and to help get the most effectiveness out of operations using Retail Therapy POS.
Phone Support Get access to phone support for faster resolution of issues. Our support packages will offer phone support with response times that increase business efficiently and minimise any downtime.
Data Upload and Inventory Management Were now offering on boarding services, to help set up your menus, process, data and marketing! We can help make sure youre ready to go, with everything configured properly.
Backup and Maintenance: With our dedicated, long-term backup services, you can be assured that your business data is backed just in case there are any work place incidents. No one likes losing data, so this guarantees your business information will be available at any time.